Pokémon Card – Umbreon AR 0615/15 – Simplified Chinese

Are your products official?

Yes, all our products are 100% official ✅
At Quest Corner, there's no room for doubt: every item comes from trusted distributors, with whom we work directly.
We are collectors before we are sellers, so you can order with your eyes closed. ✊

We process orders within 24 to 48 business hours.
Once shipped, you will receive a tracking link by email.

🚚 What delivery methods are offered?

Colissimo and Mondial Relay currently available in mainland France. More options coming soon!

📍Can I track my order?

Yes! As soon as it is sent, you will receive a tracking link by email.

💰 What payment methods are accepted?

We accept all major credit cards through Shopify Payments, as well as PayPal, Apple Pay, Google Pay, and more.

🔒 Is my payment secure?

Of course! All transactions are secured using SSL protocol.
Shopify does not store any banking data.

🔁 Can I return an item?

You have 14 days from receipt to return a product to us.

👉 Return costs are your responsibility.

💸 When will I be reimbursed?

Once the return has been validated, the refund is made within 5 to 7 working days .

⚠️ Only the price of the products is refunded (excluding initial delivery costs).

In addition, as our service providers (Shopify, Stripe, PayPal, etc.) do not reimburse their commissions, an amount of 5% of the total order is retained to cover these technical and banking costs.

✅ Exception: These fees do not apply if the return is due to a Quest Corner error (defective product, incorrect reference).

📦 Which items cannot be returned?

• Opened sealed products (boosters, displays, etc.)
  
• Personalized items
  
• The Mystery Boxes
  
• Products on promotion
  

👉 This gives you a short, clear and useful FAQ.

Our loyalty program allows you to earn points with every order and unlock rewards throughout your adventure.

Here's how it works:

• 🛒 1€ spent = 5 points
  
• 🎁 Exchange your points for € vouchers, discounts or exclusive products!
  
• 🧭 Level up to unlock ever more epic perks (more perks are coming for each level...)
  
• 🤝 Refer a friend and earn 500 Quest Points when they place their first order and get 5% off their first order.
  

1. How do I use my points?

Once logged into your account, click on the “🎁 Rewards” button at the bottom of the screen.
You can redeem your points for instant discounts, products, or other benefits depending on your level.

2. Do my points expire?

Yes, after 24 months after gain

3. Can I combine a reward with a current promotion?

Discounts from your points cannot always be combined with current promotions.
But don't worry: you can always choose the best option before confirming your basket 🛒

⚠️ Important: ⚠️

If you choose a physical reward (like a booster or item), it will be automatically added to your next order.
No separate shipment will be made solely for a reward.

Because we're not just here to sell cards.

At QuestCorner, every order is part of an adventure.
We grew up with the TCG, we live it every day, and we are committed to creating a store designed by enthusiasts, for enthusiasts .

✅ Carefully selected products

✅ Immersive experiences (Quests, Rewards, Gamification...)

✅ A real proximity with our community

✅ Just transparency, love… and a big touch of passion💫

Lost Code #2: FIGURINES

📲 Where can I follow you?

On Instagram, TikTok, YouTube and Voggt — all links are on our Follow Us page!

📬 How to contact you?

Via our contact form or by email at contact@questcorner.fr for any information or sav@questcorner.fr for any problems related to your order.